Reference

Terms & Conditions For Your mapan99 Account

mapan99 Terms & Conditions set the rules for opening an account, accessing the lobby and using payment routes in Indonesia.

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What These Terms Cover In Indonesia

mapan99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions describe the steps we use for account creation, phone verification, login security, wallet activity and access to the lobby. We may ask you to confirm account details before allowing a wallet action, and a mismatch can pause the request until our support

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team checks it. DANA, OVO, GoPay and QRIS are handled through the payment choices shown in your account, while bank transfer and virtual account instructions must be followed exactly. Access depends on local law and is available only where local law permits. By opening an account,
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you confirm that the details you provide are accurate, that you control the phone number used for verification and that you will follow the conditions shown at the time of each transaction.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH TERMS

Where To Ask About Account Conditions

A clear contact path matters when a condition affects your account or wallet status. We keep policy questions close to the account and cashier areas, so you can provide the relevant screen…

Account access If phone verification, a password reset or a device check stops your access, contact support from the account route shown on mapan99. Include your registered phone number and the message displayed, but never send your password or one-time verification code.

Wallet condition For a DANA, OVO, GoPay or QRIS status question, keep the payment receipt and reference visible before contacting us. We use those details to match the account action with the relevant Terms & Conditions and explain what step remains.

Policy clarification When a clause is unclear, send the section title and your question through the available support contact. We can clarify how an account, device, payment or access condition applies without changing the written Terms & Conditions informally.

DATA AND SECURITY

How We Apply These Conditions

Our policy handling is designed to keep account decisions traceable rather than hidden. We use the details needed to verify access, match payment records and protect the account from unauthorised changes.

Account data

We use your registered phone number and account details to confirm ownership, support login recovery and connect wallet actions with the correct account. Keep those details current, because inaccurate records can delay a verification step under these Terms & Conditions.

Cookies and storage

Our website may use cookies or device storage to keep a session active, remember basic settings and protect the login path. Clearing browser data can remove that convenience, so you may need to verify your phone again before account access returns.

Security checks

We may pause an account action when the phone, device, payment reference or login pattern does not match the account record. This check supports the Terms & Conditions and helps us ask for confirmation before a sensitive change is completed.

Payment records

For DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity, we retain transaction references needed to match status questions and resolve discrepancies. Send only the receipt details requested by support, never your password or verification code.

Retention period

We keep account and transaction records for as long as needed for account administration, security checks, dispute handling and applicable legal duties. When a record is no longer needed for those purposes, handling follows our internal deletion process.

Change requests

To request a correction to your account detail or ask about a policy change, use the support contact linked to your logged-in account. State the requested change clearly; we may verify ownership before making any amendment to the account record.

Terms & Conditions Questions Answered

These Terms & Conditions questions focus on the decisions you are most likely to face before opening or using an account. We keep the answers tied to account steps, payment records, device access and policy contact routes, so you can locate the relevant condition without searching through unrelated platform material.

You can read the Terms & Conditions on this page before opening an account and return to them from the policy access shown on the site. Check the displayed version before an account or wallet action, because the applicable wording is the version presented at that time.

Yes. The Terms & Conditions cover payment actions made through DANA, OVO, GoPay and QRIS, as well as bank transfer and virtual account routes. Follow the instructions shown in your account and keep the receipt if a status check becomes necessary.

A new phone may trigger an additional account or phone verification step. Use the registered number, complete the requested check and contact support if access remains paused. Availability depends on local law and applies only where local law permits.

Keep your registered phone number and other requested account details accurate and under your control. We use them to confirm ownership, recover access and match payment records. If a detail changes, ask support to explain the permitted correction process before using the account.

Send your question through the support contact connected to your account and identify the clause you want clarified. We can explain the wording and record a policy request, but an individual message does not replace or privately amend the published Terms & Conditions.

Keep the payment reference, amount and time shown on your DANA, OVO, GoPay, QRIS, bank transfer or virtual account receipt. Contact support through the account route, and we will compare those details with the account record under the applicable conditions.

Access or a specific account action may be paused when verification fails, details conflict or a condition is not met. Eligibility depends on local law, and services are available only where local law permits. Support can explain the relevant condition and next step.

Terms & Conditions For Your mapan99 Account

Where To Ask About Account Conditions

How We Apply These Conditions

Account data

Cookies and storage

Security checks

Payment records

Retention period

Change requests

Terms & Conditions Questions Answered

01 Where can I read mapan99 Terms & Conditions?

02 Do mapan99 Terms & Conditions apply to DANA and QRIS?

03 Can I access mapan99 from a new phone?

04 What account details must I keep accurate?

05 How do I request a change to these Terms & Conditions?

06 What happens if my payment receipt does not match?

07 Can access be refused under these Terms & Conditions?

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